99xq's Privacy Policy

99xq is a safe and reliable online betting platform operated for users in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how we collect, process, store, and use your personal information when you visit the 99xq website (https://99xq.lat) or use our services.

This policy applies to all services, products, and websites of 99xq. By registering on our platform or using our services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

99xq uses your personal information only for lawful and fair purposes. The main purposes for which we use your information are described below:

• Account Management: Your identity information is used to create, verify, and secure your account.
• Financial Transaction Processing: The necessary information is used to complete all financial transactions, including deposits, withdrawals, and bonus payouts.
• Customer Support: Your contact information is used to resolve issues, answer questions, and ensure assistance.
• Security & Fraud Prevention: Technical information is analyzed to prevent unauthorized account access, fraudulent activity, and cyberattacks.
• Ensuring Responsible Gaming: Gaming behavior patterns are monitored to assist users who may be at risk of excessive gaming.
• Meeting Legal Obligations: Necessary information is stored and provided to comply with applicable laws and regulations.
• Service Improvement: Usage analytics data is used to improve platform functionality, user experience, and new features.
• Relevant Communications: Important service-related notifications, security alerts, and policy change updates are sent to you.

99xq may share your information with certain third parties in limited circumstances and under strict confidentiality agreements. These circumstances are described in detail below:

4.1 Service Provider Partners

We work with trusted partners to deliver core services such as payment processing (bKash, Nagad, Rocket, Upay, and banking services), technology infrastructure, and fraud detection. These partners receive only the information needed to provide their specific services and are bound to uphold our privacy standards.

4.2 Legal Obligations

We may be legally required to share information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we always share only the minimum information necessary.

4.3 Fraud & Abuse Prevention

Necessary information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activities. This is done in the interest of the safety of 99xq and all users.

4.4 Business Transfers

Your information may be transferred in business events such as mergers, acquisitions, or restructurings. However, the protections under this Privacy Policy will remain in place, and you will be notified in advance.

Cookies and similar tracking technologies are used on the 99xq website to improve your experience. Cookies are small text files stored on your device that help the website remember your preferences.

You can control most cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important features of the platform from working.

99xq has implemented industry-leading technical and organizational measures to protect your personal and financial information. Our security framework is continuously reviewed and improved.

• SSL/TLS Encryption: All data transmission between your browser and our servers is secured with 256-bit SSL encryption.
• Encrypted Data Storage: Sensitive data at rest, particularly payment and identity information, is stored using strong encryption algorithms.
• Access Controls: Only authorized personnel may access personal information when there is a legitimate reason — all access is logged and audited.
• Regular Security Testing: Regular penetration testing and security audits are conducted to identify vulnerabilities.
• Two-Factor Authentication: Two-step verification is available for account logins and important changes.
• Secure Payment Gateway: All payment method integrations, including bKash, Nagad, Rocket, and Upay, are operated under the highest security protocols.
• Data Minimization Policy: We collect only the information necessary for the services provided — no unnecessary data is collected.

99xq retains your personal information only for as long as necessary or legally required. The key principles of our retention period are described below:

• Active Account Data: All relevant information is retained while your account remains active.
• Post-Account Closure Data: Certain information may be retained for a defined period after account closure to comply with legal and financial regulations.
• Transaction Records: Records of all financial transactions are retained in accordance with financial law and audit requirements.
• Security Logs: System access logs and records of security incidents are kept for as long as needed for security review.
• Marketing Consent Records: If you unsubscribe from promotional communications, a record of that decision is retained for the long term.

Once the need for data retention has ended, we securely delete or anonymize the information so that you are no longer identifiable.

99xq respects your right to data privacy. You have the following rights regarding your own personal information:

• Right of Access: You have the right to receive a copy of the information we hold about you.
• Right of Rectification: You have the right to request that incorrect or incomplete personal information be updated or corrected.
• Right of Erasure: In certain circumstances you have the right to request that your personal information be deleted, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: You have the right to request that processing of your information be limited for specific reasons.
• Right to Object: You have the right to object to your information being processed for certain purposes.
• Right to Portability: You have the right to receive your personal information in a structured, commonly usable format.
• Right to Withdraw Consent: Where processing of your information is based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights or to raise a complaint about data privacy, please contact us using the method described below.

99xq strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

If we believe a person is under the age of 21, their account is closed immediately and any information collected is deleted. If you become aware that a minor has registered on our platform, please notify our support team.

99xq reserves the right to change or update this Privacy Policy from time to time. This policy may be updated as a result of service improvements, legal changes, or changes in business circumstances.

• Notification Method: For significant changes, we will send a notification to your registered email and display a clear notice on the website homepage.
• Effective Date: The revised policy will take effect from the date of publication, however 30 days' advance notice will be given for significant changes.
• Continued Use: Continuing to use our services after a change is made will be considered as your acceptance of the updated policy.
• Previous Versions: Previous versions of this policy are available upon request through our support team.

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your rights over your personal information, please contact us.

When sending a request related to your information, please contact us from your registered email address so that we can verify your identity. For data protection request emails, please write "Privacy Request" in the subject line.