99xq Terms and Conditions

1.1 Definitions

• "Platform" refers to 99xq's website, app, and related services.
• "User" refers to any person who has registered on the platform or is using its services.
• "Account" refers to the user's personal registered profile.
• "Taka" or the "৳" symbol refers to Bangladeshi Taka (BDT).

1.2 Changes to the Terms

99xq reserves the right to modify, amend, or update these Terms at any time without prior notice. Continuing to use the platform after changes are published means you have automatically accepted the new Terms. It is therefore recommended that you check this page regularly.

2.1 Age and Identity

• You must be 21 years of age or older at the time of registration.
• Each individual may hold only one account.
• The name, date of birth, and other details provided during registration must be truthful and accurate.
• A copy of your national identity card or passport may be requested for verification.

2.2 Account Security

You are solely responsible for keeping your account password and login details confidential. Any activity carried out from your account will be considered as having been done by you. If you notice any suspicious activity, contact [email protected] immediately.

2.3 Prohibited Persons

• Persons under 21 years of age.
• Residents of countries or regions where online gaming services are legally prohibited.
• Persons whose previous account was closed due to fraud or violation of the rules.
• Persons enrolled in a self-exclusion programme.

3.1 Deposit Conditions

• Only payment methods registered in your own name may be used.
• Depositing via a third-party account is strictly prohibited.
• Deposits via bKash, Nagad, and Rocket are generally processed instantly.
• For bank transfers, Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other Bangladeshi banks are accepted.

3.2 Withdrawal Conditions

• Full account verification (KYC) must be completed before a withdrawal can be made.
• Withdrawal requests are generally processed within 1 (one) hour.
• The minimum withdrawal amount is ৳500.
• Withdrawals can only be made via the same method used for the deposit.
• 99xq reserves the right to hold a withdrawal if any suspicious activity is detected.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳5,000. For example, depositing ৳1,000 earns an additional ৳1,000 bonus — giving a total balance of ৳2,000.

4.2 Wagering Conditions

The wagering requirement for the welcome bonus is 15 times the bonus amount. The calculation is based on the bonus amount only, not the deposited funds.

Example: If you receive a ৳1,000 bonus, you must wager ৳1,000 × 15 = ৳15,000 before withdrawing the bonus funds.

• The bonus balance cannot be withdrawn before the wagering requirement is met.
• Not all games may contribute equally to wagering calculations — check the details for specific games.
• If the wagering requirement is not met within the specified time after receiving the bonus, the bonus will be cancelled.

4.3 Bonus Abuse

If bonus abuse, the use of multiple accounts, or any other fraudulent activity to obtain bonuses is detected, 99xq reserves the right to cancel the bonus and suspend the account.

5.1 Sports Betting

• Once a bet has been accepted, it cannot be cancelled, except in certain special cases.
• If an event is cancelled, the full bet amount will be refunded.
• If incorrect odds are given due to a technical error, 99xq reserves the right to correct them.
• If there is evidence of match manipulation or the use of insider information, the bet will be cancelled.

5.2 Casino Games

All casino games are powered by software from Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and other reputable providers. Game outcomes are determined by Random Number Generator (RNG) technology, which is entirely fair and not predetermined.

• If the connection is lost during a game, the rules of the software provider will apply.
• In the event of a dispute over a game result, the game log will be treated as the final proof.

5.3 Aviator and Crash Games

In Aviator by Spribe and all other crash games, if you do not cash out within the designated time after placing a bet, the bet amount will be lost. These games are fast-paced and high-risk.

6.1 Tier Changes

Moving up to a higher VIP tier depends on your overall activity and participation on the platform. It is possible to reach higher tiers through regular play. 99xq reserves the right to determine and review tier status at its own discretion.

6.2 Cashback Conditions

• Weekly cashback is credited every Monday.
• Cashback is added directly to the account balance.
• Separate wagering conditions apply to cashback — see the 99xq promotions page for details.

7.1 Fraud and Manipulation

• Operating multiple accounts or using another person's account.
• Placing bets against yourself (arbitrage betting) to meet bonus conditions.
• Gaining unauthorised advantages on the platform through software or hacking.
• Placing bets using match-fixing or insider information.

7.2 Money Laundering

99xq strictly enforces its anti-money laundering policy. Using the betting platform as a means of money laundering is a criminal offence. 99xq has both the right and the responsibility to report suspicious transactions to the relevant authorities.

7.3 Account Suspension and Cancellation

In the event of a rule violation, 99xq may temporarily or permanently close an account without notice. To appeal this decision, contact [email protected].

8.1 Data Collection

For registration and verification, 99xq collects your name, address, date of birth, payment details, and identity document information. This information is used to manage accounts, prevent fraud, and ensure legal compliance.

8.2 Data Sharing

• 99xq never sells your personal information.
• Information required for payment processing may be shared with the relevant service providers.
• Information may be provided to the appropriate authorities in cases of legal obligation.

8.3 Cookie Policy

99xq uses cookies to improve your website experience. By using the platform, you agree to the use of cookies. While you have the option to disable cookies in your browser settings, some services may become limited as a result.

9.1 Age Verification

This platform is for users aged 21 and above (21+) only. We follow a strict age verification process to prevent access by minors.

9.2 Self-Exclusion Feature

If you feel that gaming is having a negative impact on your life, please contact us. 99xq offers voluntary self-exclusion, deposit limit setting, and time-out options.

10.1 Service Interruptions

• 99xq is not responsible for service interruptions caused by maintenance, technical issues, or third-party service failures.
• 99xq is not responsible for lost bets resulting from internet disconnection or issues with the user's device.
• 99xq is not responsible for service downtime caused by natural disasters, pandemics, or other unforeseen circumstances.

10.2 Third-Party Services

99xq is not directly responsible for the operations of third-party software providers, payment processors, or other service providers. However, we will do our best to help resolve any issues that arise.

11.1 Complaint Submission Process

• First, report the issue through our 24/7 live chat.
• If the issue is not resolved, send a detailed complaint to [email protected].
• Include your account information, the date and time of the incident, and any relevant screenshots in your complaint.

11.2 Final Decision

In the event of a dispute, game logs, transaction records, and other technical data will be considered as final evidence. The decision of 99xq will be final and binding.

11.3 Customer Service Contact

99xq's support team is available seven days a week, twenty-four hours a day, in both Bangla and English. You can reach us via live chat or email at [email protected].

12.1 Entire Agreement

These terms constitute the entire agreement between 99xq and the user and replace all prior oral or written agreements.

12.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Assignment of Rights

The user may not assign any rights or obligations under these terms to any other party without the written consent of 99xq. 99xq may assign its rights and obligations at any time.

12.4 Contact

If you have any questions or comments regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bangla and English